Open AccessCritical Success Factors of Total Quality Management and Their Impact on Performance in the Indonesian Public Service Sector
Author(s) -
Deka Dian Utami,
Muslim Efendi Harahap
Publication year - 2019
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/icbmr-18.2019.41
Subject(s) - indonesian , public sector , business , total quality management , service quality , critical success factor , tertiary sector of the economy , quality of service , quality (philosophy) , service (business) , operations management , process management , computer science , marketing , telecommunications , engineering , economics , economy , philosophy , linguistics , epistemology