Open AccessThe Effect of Service Quality, Perceived Value on Customer Satisfaction and Loyalty of Garuda Indonesia Airline Passengers
Author(s) -
Felga Lopentus,
Rezi Erdiansyah
Publication year - 2020
Publication title -
proceedings of the 2nd tarumanagara international conference on the applications of social sciences and humanities (ticash 2020)
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/assehr.k.201209.026
Subject(s) - business , customer satisfaction , service quality , loyalty business model , marketing , advertising , loyalty , value (mathematics) , service (business) , computer science , machine learning