Open AccessThe Influence of Customer Engagement Experiences Between Satisfaction and Loyalty Relationships on Freemium Business Model
Author(s) -
Muhammad Rezky Rahmansyah,
Sri Rahayu Hijrah Hati
Publication year - 2020
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/aebmr.k.201222.011
Subject(s) - business , loyalty business model , loyalty , customer satisfaction , customer engagement , marketing , advertising , computer science , service quality , world wide web , social media , service (business)