Open AccessStudy on the Workforce Scheduling and Routing Strategies of Heterogeneous Agents in Call Centers
Author(s) -
Mengchen Wang,
Xiuli Wang
Publication year - 2020
Publication title -
proceedings of the fifth international conference on economic and business management (febm 2020)
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/aebmr.k.201211.099
Subject(s) - computer science , workforce , scheduling (production processes) , routing (electronic design automation) , computer network , operations research , operations management , engineering , economics , economic growth