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GESTÃO DA SATISFAÇÃO E FIDELIDADE DO CLIENTE: UMA ABORDAGEM DIRECIONADA AO SETOR BANCÁRIO POR MEIO DA FERRAMENTA QFD
Author(s) -
LEANDRO DE MOURA
Publication year - 2014
Language(s) - Portuguese
Resource type - Conference proceedings
DOI - 10.29327/110395.2014-1
Subject(s) - business , computer science

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