Open AccessAnalisis Kualitas Pelayanan Izin Mendirikan Bangunan pada Dinas Tata Kota di Kota Palembang
Author(s) -
Hardiansyah Hardiansyah
Publication year - 2012
Publication title -
mimbar
Language(s) - English
Resource type - Journals
eISSN - 2303-2499
pISSN - 0215-8175
DOI - 10.29313/mimbar.v28i2.355
Subject(s) - christian ministry , service (business) , quality (philosophy) , business , autonomy , service delivery framework , transport engineering , operations management , engineering , political science , law , marketing , physics , quantum mechanics
The quality of public services to be a barometer of success of policy implementation of regional autonomy. One of the public service undertaken by the district/city is the ministry building permit (IMB). Should all of the buildings in the city of Palembang has a IMB, but a new reality show that 35.10 percent of the buildings have had IMB. This is an indication that service quality is still low IMB. Through the research conducted, it is concluded that the indications of low quality IMB services are as follows: (1) the service is not strategic location and difficult to reach, (2) the service does not have a standard building permit application for the standard, (3) service IMB application not the right time from the time appointed, (4) the amount of levy rates do not correspond to reality, and (5) IMB delivery services are discriminatory.