Open AccessService Culture: Concept And Measurement
Author(s) -
Robiansyah Robiansyah
Publication year - 2018
Publication title -
jurnal ekonomi, manajemen dan akuntansi forum ekonomi/forum ekonomi
Language(s) - English
Resource type - Journals
eISSN - 2528-150X
pISSN - 1411-1713
DOI - 10.29264/jfor.v19i2.2128
Subject(s) - context (archaeology) , service (business) , phenomenon , knowledge management , measure (data warehouse) , set (abstract data type) , business , process management , computer science , marketing , epistemology , geography , data mining , philosophy , archaeology , programming language
This paper aims to review several studies on service culture in term of concept and measurement aspect. Conceptual review is urgent to guide scholars develop and choose the best concept which is represented the phenomenon in human resource management context. Meanwhile, for empirical studies, it is important for researcher using appropriate measurement in its questionnaire development. As result, this paper suggest a set of indicators to measure service culture in hotel industry. Keywords: Service culture, conceptualizing, measurement, and hotel industry.