Open AccessAnalisis Risiko Operasional Jalan Tol Jagorawi PT Jasa Marga (Persero) Tbk
Author(s) -
Dwinapriyanti Satriaputri,
Eko Ruddy Cahyadi
Publication year - 2016
Publication title -
jurnal manajemen dan organisasi
Language(s) - English
Resource type - Journals
eISSN - 2527-8991
pISSN - 2088-9372
DOI - 10.29244/jmo.v6i3.12612
Subject(s) - toll , analytic hierarchy process , business , failure mode and effects analysis , risk analysis (engineering) , computer science , transport engineering , operations management , operations research , reliability engineering , engineering , medicine , immunology
As one of the busiest toll roads in Indonesia, Jagorawi is exposed to various operational risks. The purposes of this research are to analyze operational risks of Jagorawi toll road and to determine the effectiverisk reduction strategies. Cause and effect diagrams are employed to identify and classify these risks. Then risk priorities are quantified by applying Failure Mode Effect Analysis (FMEA). Finally, in order to determine prioritized strategies, Analytical Hierarchy Process is applied. The results indicate that the main risk is the traffic risk. The most prioritized risk reduction strategies are educating both the toll road users and surrounding inhabitants. This is then needs to be followed by developing the instrastructure, investing human resource quality, automating gate, and improving the service and safety. Keywords : AHP, FMEA, cause-effect, operational risk, toll road