Open AccessA Study on Service Quality Information in Service Industries - Focused on Kano Model and PCSI Index -
Author(s) -
김희경,
이창원
Publication year - 2016
Publication title -
management and information systems review
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2016.35.3.014
Subject(s) - kano model , service (business) , index (typography) , service quality , business , operations management , quality (philosophy) , process management , engineering , marketing , computer science , world wide web , philosophy , epistemology
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