Open AccessA Study on the Effects of Customers’ Roles in the Service Recovery Process
Author(s) -
이충렬,
JoongBae Ahn
Publication year - 2014
Publication title -
gyeongyeong gwa jeongbo yeongu/gyeong'yeong jeongbo yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2014.33.3.007
Subject(s) - process management , business , process (computing) , service (business) , service recovery , marketing , computer science , service quality , operating system