Open AccessEffects of Service Provider's Interaction and Customer's Participation on Relationship Beliefs: A Mediation Role of Rapport in Service Delivery
Author(s) -
Changho Oh,
deaseob-park
Publication year - 2012
Publication title -
gyeongyeong gwa jeongbo yeongu/gyeong'yeong jeongbo yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2012.31.4.019
Subject(s) - mediation , service delivery framework , business , service provider , service (business) , customer service , marketing , psychology , public relations , sociology , political science , social science