Open AccessA Study of Categorization of Service Recovery Factors in MICE industry by integrating Kano Model and Structural Equation Model
Author(s) -
오창호,
KiYul Kong,
남경화
Publication year - 2011
Publication title -
management and information systems review
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2011.30.2.003
Subject(s) - structural equation modeling , categorization , kano model , service (business) , process management , computer science , operations management , business , psychology , engineering , artificial intelligence , marketing , service quality , machine learning
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