Open AccessA Study of Categorization of Service Recovery Factors in MICE industry by integrating Kano Model and Structural Equation Model
Author(s) -
Changho Oh,
Kyung-Hwa Nam,
KiYul Kong
Publication year - 2011
Publication title -
gyeongyeong gwa jeongbo yeongu/gyeong'yeong jeongbo yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2011.30.2.003
Subject(s) - structural equation modeling , categorization , kano model , service (business) , process management , computer science , operations management , business , psychology , engineering , artificial intelligence , marketing , service quality , machine learning