Open AccessThe Impacts of Perceived Ethical Sales Behavior on Customer Satisfaction, Customer Trust and Customer Loyalty
Author(s) -
Jong-Oh Park
Publication year - 2010
Publication title -
gyeongyeong gwa jeongbo yeongu/gyeong'yeong jeongbo yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2733-4767
pISSN - 1598-2459
DOI - 10.29214/damis.2010.29.1.007
Subject(s) - business , customer satisfaction , customer delight , loyalty business model , marketing , customer retention , customer advocacy , customer equity , loyalty , advertising , psychology , service quality , service (business)