Open AccessAnalysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework
Author(s) -
Ahmad Zaky
Publication year - 2018
Publication title -
jurnal resti (rekayasa sistem dan teknologi informasi)
Language(s) - English
Resource type - Journals
ISSN - 2580-0760
DOI - 10.29207/resti.v2i2.397
Subject(s) - quality assurance , quality (philosophy) , service (business) , service quality , user satisfaction , information system , customer satisfaction , knowledge management , computer science , process management , business , engineering management , marketing , engineering , philosophy , epistemology , human–computer interaction , electrical engineering
Quality Assurance for an organization is a must because the organization that guarantees the quality is an organization that always meet the needs and satisfaction of its customers, because satisfied customers will increase to be loyal customers and this means will provide benefits for the organization concerned. University of Muhammadiyah Malang (UMM) has been using Information System for Quality Assurance designed for evaluation of academic service of University of Muhammadiyah Malang. Students can easily access Quality Management Information System (SIMUTU) anywhere and anytime. Because of the importance of SIMUTU for Quality Assurance of Muhammadiyah University of Malang, this research is conducted to determine whether Quality Management Information System (SIMUTU) has been running properly. In this research, analysis and evaluation of Information System using PIECES Framework analysis model with the purpose of measuring the level of satisfaction and importance level and analyzing the components - components what need to be improved again the quality of the waiter at SIMUTU. From 40 respondents got average result of level of satisfaction 3,53 which mean SIMUTU have give satisfaction to student, meanwhile importance level 3,79 which mean SIMUTU implementation is considered important to improve academic service of University of Muhammadiyah Malang.