Open AccessHERNON, P., ALTMAN, E., and DUGGAN, R.E. Assessing service quality: Satisfying the expectations of library customers. 3rd Ed. London: Facet. 2015
Author(s) -
Fay Dowding
Publication year - 2016
Publication title -
library and information research/library and information research
Language(s) - English
Resource type - Journals
eISSN - 2752-7336
pISSN - 1756-1086
DOI - 10.29173/lirg690
Subject(s) - facet (psychology) , service quality , service (business) , quality (philosophy) , psychology , computer science , library science , business , marketing , philosophy , social psychology , personality , epistemology , big five personality traits