Open AccessHERNON, P., ALTMAN, E., and DUGGAN, R.E. Assessing service quality: Satisfying the expectations of library customers. 3rd Ed. London: Facet. 2015
Author(s) -
Fay Dowding
Publication year - 2016
Publication title -
library and information research
Language(s) - English
Resource type - Journals
eISSN - 2752-7336
pISSN - 1756-1086
DOI - 10.29173/lirg690
Subject(s) - facet (psychology) , service quality , service (business) , quality (philosophy) , psychology , computer science , library science , business , marketing , philosophy , social psychology , personality , epistemology , big five personality traits
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom