Open AccessA study measuring the effectiveness of outreach work, as a means of increasing public library use and social inclusion in order to meet Public Service Agreement targets
Author(s) -
Wendy Molyneux
Publication year - 2009
Publication title -
library and information research/library and information research
Language(s) - English
Resource type - Journals
eISSN - 2752-7336
pISSN - 1756-1086
DOI - 10.29173/lirg193
Subject(s) - borough , outreach , officer , inclusion (mineral) , service (business) , work (physics) , social work , order (exchange) , public relations , business , library science , sociology , engineering , political science , marketing , public administration , computer science , social science , mechanical engineering , finance , law
In April 2002,Warrington Borough Council entered into a three year Local Public Service Agreement aimed at improving public services throughout the Borough.Warrington Library, Museum and Archives' involvement was to increase the number of issues, visitors and newly registered members to libraries in six socially deprived wards - creating the outreach post of Service Development Officer to carry forward
strategic plans. At the end of the agreement, an evaluative case study was undertaken to measure the effectiveness of outreach work as a means of increasing public library use and social inclusion by using methodological triangulation. The findings confirmed the success of meeting the targets and
support for the Service Development Officer post which has been permanently mainstreamed by Warrington Library, Museum and Archives Service and contributed to the development of a model to measure future projects.