Open AccessComparing ourselves: using benchmarking techniques to measure performance between academic libraries
Author(s) -
Liz Hart
Publication year - 2009
Publication title -
library and information research/library and information research
Language(s) - English
Resource type - Journals
eISSN - 2752-7336
pISSN - 1756-1086
DOI - 10.29173/lirg122
Subject(s) - benchmarking , measure (data warehouse) , computer science , academic library , knowledge management , business , data science , engineering management , library science , engineering , marketing , data mining
Report of the LIRG seminar: The Effective academic library held on Tuesday 12th June 2001 at Staffordshire University
We can learn a lot from others. Benchmarking provides a structural framework for making comparisons with other organisations. The techniques enable us to learn from one another by looking at why there are differences in performance outcomes between organisations undertaking similar functions. This seminar concentrated on:-
- Importance of benchmarking / benchmarking techniques
- Establishment of benchmarking consortia
- Utilising statistics and performance indicators
- Practical examples of how academic libraries have evaluated and improved their services through benchmarking