Open AccessAssessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning.
Author(s) -
Rosa Liu,
Nancy Allmang
Publication year - 2008
Publication title -
issues in science and technology librarianship
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.303
H-Index - 15
ISSN - 1092-1206
DOI - 10.29173/istl2449
Subject(s) - nist , customer satisfaction , survey research , engineering management , computer science , knowledge management , engineering , business , marketing , business administration , natural language processing