Open AccessWoodcock, Jamie, Working the Phones: Control and Resistance in Call Centres.
Author(s) -
Martha Crowley
Publication year - 2018
Publication title -
canadian journal of sociology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.357
H-Index - 33
eISSN - 1710-1123
pISSN - 0318-6431
DOI - 10.29173/cjs29442
Subject(s) - woodcock , resistance (ecology) , sociology , control (management) , call centre , management , telecommunications , computer science , economics , ecology , biology