Open AccessUse of Twitter by a Public Library During the Pandemic
Author(s) -
Dinesh Rathi
Publication year - 2021
Publication title -
proceedings of the annual conference of cais
Language(s) - English
Resource type - Journals
ISSN - 2562-7589
DOI - 10.29173/cais1209
Subject(s) - dissemination , variety (cybernetics) , social media , pandemic , information dissemination , public relations , public health , key (lock) , political science , world wide web , library science , business , covid-19 , internet privacy , computer science , medicine , computer security , nursing , disease , pathology , artificial intelligence , infectious disease (medical specialty) , law
Social media such as Twitter and Facebook are used by organizations including public libraries to disseminate a variety of information to community members. This research aims to identify key areas in which Twitter was used to share information with users during the initial pandemic phase by a large public library operating in the Western region of Canada. The findings resulting from the analysis of 150 tweets revealed that the library shared information primarily in the following areas: Programs and Services, Library Operations, Health and Hygiene, Resources, and Other.