Open AccessAn Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness
Author(s) -
Mubeen Khalid,
Farwa Yousaf,
Mukaram Ali Khan,
Saba Shaukat
Publication year - 2021
Publication title -
journal of management and research
Language(s) - English
Resource type - Journals
eISSN - 2519-7924
pISSN - 2218-2705
DOI - 10.29145/jmr/81/080105
Subject(s) - government (linguistics) , quality (philosophy) , e government , business , computer science , psychology , world wide web , information and communications technology , philosophy , linguistics , epistemology
Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services.