Open AccessProcess-Oriented Evaluation of Customer Satisfaction: Process Mining Application in a Call Center
Author(s) -
Onur Doğan,
Başak Ayyar,
Gültekin Çağıl
Publication year - 2021
Publication title -
uluslararası mühendislik araştırma ve geliştirme dergisi
Language(s) - English
Resource type - Journals
eISSN - 1308-5514
pISSN - 1308-5506
DOI - 10.29137/umagd.771113
Subject(s) - mathematics , business administration , physics , combinatorics , medicine , business