Open AccessA COMPARATIVE STUDY OF M|M|1 and M|M|C MODELS FOR B2C WITH SUPPLY CHAIN PROCESS
Author(s) -
Geetanjali Sharma,
Jai Deep Pandey
Publication year - 2022
Publication title -
international journal of engineering technologies and management research
Language(s) - English
Resource type - Journals
ISSN - 2454-1907
DOI - 10.29121/ijetmr.v9.i2.2022.1098
Subject(s) - business process , supply chain , service (business) , process (computing) , business , consumer to business , computer science , business model , process management , commerce , marketing , operating system , work in process
With the emerging technology of electronic commerce, most of the business companies positively tend to offer services to their clients dealing in B2C e-commerce. We pro- posed four models for business to consumer (B2C) with supply chain management. First two models are M |M |1 with and without server breakdown and other models are M |M |C with and without server breakdown. During service when the server breakdown, the re- pairing process of the server begins immediately. During repair period the server serves the customer with slow rate and service period follows exponential distribution. Then numerical results are also illustrated various system performances are calculated