Open AccessMethods for collecting voice of customer in modern QFD
Author(s) -
Marek Ćwiklicki
Publication year - 2017
Publication title -
zeszyty naukowe - politechnika śląska. organizacja i zarządzanie
Language(s) - English
Resource type - Journals
ISSN - 1641-3466
DOI - 10.29119/1641-3466.2017.102.4
Subject(s) - quality function deployment , computer science , voice of the customer , engineering , business , operations management , service quality , marketing , service (business) , customer advocacy , value engineering