Open AccessWill emotional intelligence training enhance social workers’ emotional labour in Ogun State Nigeria?
Author(s) -
Razaq Olugbenga Azeez
Publication year - 2019
Publication title -
annual journal of technical university of varna
Language(s) - English
Resource type - Journals
ISSN - 2603-316X
DOI - 10.29114/ajtuv.vol3.iss1.113
Subject(s) - ogun state , emotional intelligence , psychology , analysis of covariance , competence (human resources) , test (biology) , social emotional learning , social competence , social psychology , clinical psychology , developmental psychology , social change , political science , public administration , computer science , local government , paleontology , machine learning , law , biology
This study investigated the effect of emotional intelligence training programme on emotional labour competence of social workers. The study adopted a pretest-post-test quasi-experimental design. The emotional labour scale was used to collect data from the forty-eight (48) randomly selected social workers from two Non-Governmental Organizations (NGOs). Participants of the study were randomly assigned to the treatment and the control groups for the purpose of the study. The hypothesis was tested using the Analysis of Covariant (ANCOVA). Results showed that the treatment significantly affected participants' levels of emotional labour. Based on the findings, it was advocated that the teaching of emotional intelligence in organizations and schools is highly important for optimal outcomes.