Open AccessPerceived Service Quality and Customer Satisfaction –Employees’Perspectives of Kenyan Private Universities
Author(s) -
Eric E. Mang’unyi,
Krishna Govender
Publication year - 2018
Publication title -
alternation
Language(s) - English
Resource type - Journals
eISSN - 2519-5476
pISSN - 1023-1757
DOI - 10.29086/2519-5476/2018/v25n1a5
Subject(s) - kenya , service quality , business , customer satisfaction , marketing , service (business) , quality (philosophy) , public relations , political science , philosophy , epistemology , law