Open AccessQuality IT-service as a key to successful competition
Author(s) -
Евгений Девлин,
Evgeniy Devlin
Publication year - 2019
Publication title -
russian journal of management
Language(s) - English
Resource type - Journals
eISSN - 2500-1469
pISSN - 2409-6024
DOI - 10.29039/article_5db880449ec134.05829748
Subject(s) - quality (philosophy) , business , competition (biology) , key (lock) , service quality , service (business) , marketing , process management , knowledge management , computer science , computer security , ecology , philosophy , epistemology , biology
The article considers the quality of services provided as one of the important parameters that determine the ability of companies to compete in the field of information technology, the quality management system as the main way to improve quality, as well as questionnaires as a type of analysis of the internal processes of the company. The basis of the article is a survey of employees of it companies and the results of its treatment by the author.