Open AccessCHARACTERISTICS, FEATURES AND DIRECTIONS OF DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM OF TRANSPORT COMPANIES
Author(s) -
И С Соколов,
Yuri Sokolov,
Виктор Галабурда,
Victor Galaburda,
I. M. Lavrov,
I. M. Lavrov,
Оксана Аверьянова,
Oksana Averyanova
Publication year - 2019
Publication title -
russian journal of management
Language(s) - English
Resource type - Journals
eISSN - 2500-1469
pISSN - 2409-6024
DOI - 10.29039/article_5d4846bd787ca8.46162752
Subject(s) - quality (philosophy) , order (exchange) , quality management system , transport system , business , process (computing) , process management , management system , risk analysis (engineering) , quality management , service quality , service (business) , industrial organization , operations management , transport engineering , computer science , marketing , engineering , finance , philosophy , epistemology , operating system
For the competent organization and regulation of activities related to the management of the quality of service of transport processes, it is necessary to develop an effective quality management system for transport, the principles of which all participants in the transportation process would follow. This system already exists, but, in order to take into account external and internal changes occurring in market conditions, it should be regularly reviewed and updated to the prevailing market conditions. This article discusses in detail the features of the current quality management system for enterprises operating in the transport sector, using railway transport as an example.