Open AccessANALYSIS OF QUALITY COSTS FOR STATISTICA QUALITY CONTROL PLANNING
Author(s) -
Navee Chiadamrong,
C. Thaviwatanachaikul
Publication year - 2017
Publication title -
asean journal on science and technology for development/asean journal on science and technology for development
Language(s) - English
Resource type - Journals
eISSN - 2224-9028
pISSN - 0217-5460
DOI - 10.29037/ajstd.328
Subject(s) - quality (philosophy) , quality costs , business , profitability index , quality management , control (management) , quality policy , marketing , operations management , industrial organization , risk analysis (engineering) , computer science , economics , activity based costing , finance , service (business) , philosophy , epistemology , artificial intelligence
Quality has become one or the most important force leading to organizational success and company growth in national and international markets. The return-on-investment from strong and effective quality programs is providing excellent profitability results in firms with effective quality strategies. Due to the wide variation in quality results, the search for the genuine keys to success in quality has become a matter of deep concern to management of companies. This paper suggests a way to quantifying quality costs. As a result, the appropriate quality strategies can be adjusted and set to match with each company situation based on the categorization of the quality costs suggested. This outcome can, then, be used as a guideline for manufactures in setting their suitable quality program, which establishes the proper balance between the costs and customer services.