Open AccessImplications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector
Author(s) -
Ján Dobrovič,
Ľubomír Kmeco,
Peter Gallo,
Peter Gallo
Publication year - 2019
Publication title -
journal of tourism and services
Language(s) - English
Resource type - Journals
ISSN - 1804-5650
DOI - 10.29036/jots.v10i18.91
Subject(s) - tourism , total quality management , context (archaeology) , statistical population , business , quality (philosophy) , process management , marketing , mathematics , political science , descriptive statistics , service (business) , statistics , paleontology , philosophy , law , biology , epistemology
The article focuses on the use of a strategic management tool, especially the EFQM model. The EFQM Excellence Model is a comprehensive management tool used to assess and improve business performance. In this article we focused on the use of this model in tourism enterprises in Slovakia. The main goal of the paper was to carry out research on the use of this model and to identify barriers that prevent the use of this model in managing and increasing the performance of businesses active in tourism. The research was based on formulated hypotheses, which we verified using statistical methods. As suitable statistical methods to verify hypotheses we chose the population proportion method and the Chi-square test of independence. The hypotheses were formulated on the basis of the available literature, published articles and research carried out so far. We also described the reasons that prevent the use of the EFQM model and analyzed the relevant context using a standard deviation. The aim of our paper was to find out the current state of use of the mentioned model and to present the model as a suitable tool for increasing the performance of businesses not only in the field of tourism.