Open AccessTHE APPLICATION OF STRUCTURAL EQUATION MODELING ON THE ANALYSIS OF AIRLINE SERVICE QUALITY AND ITS IMPACT ON CUSTOMER SATISFACTION
Author(s) -
Bülent Yıldız,
Şemsettin Çiğdem
Publication year - 2018
Publication title -
bingöl üniversitesi sosyal bilimler enstitüsü dergisi
Language(s) - English
Resource type - Journals
ISSN - 1309-6672
DOI - 10.29029/busbed.423829
Subject(s) - psychology , service quality , business administration , customer satisfaction , social psychology , humanities , service (business) , business , marketing , philosophy