Industry 4.0 Businesses Environments: Fostering Cyber Security Culture in a Culturally Diverse workplace

The rapid pace of technological developments of the fourth industrial revolution (Industry 4.0) increasingly leads to the need for cyber skills amongst the organizational workforce. However, some countries are lagging in the necessary skills required, so organizations need to access a diverse pool of employees for recruitment purposes. The establishment of culturally diverse workforces requires a more mindful approach to how they are managed in order to foster a cyber security culture in the workplace. Typically, culturally diverse workforces cause more cyber security breaches, threats, and incidents, because of inherent trust issues amongst culturally diverse employees. A literature review was conducted to identity relevant critical success factors to foster a cyber security culture for a culturally diverse workforce. The researchers identified n=668 articles from Google Scholar using three key phrases. These articles were then filtered for a ten-year range (2009-2019), which returned n=117. A review of the key phrases in these articles identified n=20 relevant articles. From these eight critical success factors were identified, which are discussed in brief and related to the Theory of Planned Behavior and Hofstede’s Cultural Dimensions Theory. Suggestions of action items for each critical success factor are provided.