Open AccessA Comparative Study between New and Loyal Customer Complaint Behaviour in Context of Service Recovery Failures of Indian Banking Sector
Author(s) -
Bandaru Srinivasa Rao
Publication year - 2019
Publication title -
journal of mechanics of continua and mathematical sciences
Language(s) - English
Resource type - Journals
eISSN - 2454-7190
pISSN - 0973-8975
DOI - 10.26782/jmcms.2019.10.00046
Subject(s) - complaint , context (archaeology) , business , service recovery , service (business) , marketing , retail banking , advertising , service quality , political science , history , law , archaeology