Open AccessFactors affecting Service Quality, Customer Satisfaction and Customer Churn in Pakistan Telecommunication Services Market
Author(s) -
Y. Razeeth Khan
Publication year - 2019
Publication title -
journal of mechanics of continua and mathematical sciences
Language(s) - English
Resource type - Journals
eISSN - 2454-7190
pISSN - 0973-8975
DOI - 10.26782/jmcms.2019.08.00048
Subject(s) - business , customer satisfaction , service quality , telecommunications , telecommunications service , customer retention , customer service assurance , marketing , service (business) , computer science