Open AccessPatient satisfaction with primary health care services in two districts in Lower and Upper Egypt
Author(s) -
Mohsen Gadallah,
B Zaki,
Mervat Rady,
Wajiha Anwer,
Ismail Sallam
Publication year - 2021
Publication title -
eastern mediterranean health journal/eastern mediterranean health journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.442
H-Index - 47
eISSN - 1687-1634
pISSN - 1020-3397
DOI - 10.26719/2003.9.3.422
Subject(s) - patient satisfaction , medicine , family medicine , primary health care , primary care , health services , health care , service (business) , nursing , environmental health , population , economy , economics , economic growth
Thistudy compares patient satisfaction with primary health care services and identifies factors associated with patient satisfaction in two health districts in Egypt where a project for upgrading primary health care services had been running for three years. An exit interview was conducted for 1108 patients using a structured questionnaire. The results revealed that most clients using primary health care services were females. Patient satisfaction was high for accessibility, waiting area conditions and performance of doctors and nurses. The main complaints centred on the availability of prescribed drugs and laboratory investigations. Additionally, level of privacy in the consultation room was described as unsatisfactory by 33% of patients. There was no association between overall patient satisfaction and age, gender, education level or type of service received