Open AccessAre regulated parties customers?
Author(s) -
Ben Wauchop,
Keith Manch
Publication year - 2017
Publication title -
policy quarterly
Language(s) - English
Resource type - Journals
eISSN - 2324-1101
pISSN - 2324-1098
DOI - 10.26686/pq.v13i4.4601
Subject(s) - business , product (mathematics) , identity (music) , service (business) , regulator , marketing , law and economics , public relations , economics , political science , biochemistry , chemistry , physics , geometry , mathematics , acoustics , gene
How does a regulator refer to the individuals or organisations it regulates? Are they customers, even though they are not buying a product or service, and often have little choice in the matter? Are they to be referred to as regulated entities, obligatees, licensees, taxpayers, businesses, employers or one of a number of other terms of this kind, their identity defined by their specific rights and obligations under the law? But what does this mean for regulatory agencies implementing multiple regimes?