Open AccessInvestigating Knowledge Creation Processes Among The Royal Malaysian Navy (RMN) Fleet Personnel
Publication year - 2020
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2590-3721
DOI - 10.26666/rmp.ijbm.2020.3.4
Subject(s) - navy , knowledge management , knowledge creation , dissemination , order (exchange) , business , engineering , computer science , marketing , geography , telecommunications , finance , downstream (manufacturing) , archaeology
This study was conducted to gauge the extent of knowledge creation within the Royal Malaysian Navy (RMN) fleet. It was due to rotational of personnel serving on board for their career progressions and personnel retired that may bring with them substantial amount of knowledge. Thus, quantitative study was conducted, taking into account of descriptive data analyzed by SPSS software with 234 respondents utilizing SECI model as the theoretical platform. Items analysis was conducted to gauge the extent. Apart from that, level and type of knowledge, mechanisms and venues for knowledge creation were identified. The results showed the extent of knowledge creation processes varied in every mode of SECI. Operational knowledge and knowledge from experiences are common within the fleet. Social media identified as the common mechanism utilized. Seminar, workshop and meeting were identified as the venues for most of the knowledge creation processes took place. Besides identifying the extent of knowledge creation processes, this study could be the platform for the fleet to identify suitable recommendation to create and capture more knowledge, to retain and to disseminate knowledge in order to improve fleet operations.