Open AccessDiscrete Event Simulation Model Performed with Data Analytics for a Call Center Optimization
Author(s) -
Nisan Serper,
Elif Şen,
Banu Çalış Uslu
Publication year - 2022
Publication title -
istanbul business research
Language(s) - English
Resource type - Journals
ISSN - 2630-5488
DOI - 10.26650/ibr.2022.51.951646
Subject(s) - computer science , analytics , prioritization , discrete event simulation , big data , cluster analysis , process (computing) , customer satisfaction , event (particle physics) , operations research , software , industrial engineering , data mining , simulation , process management , engineering , marketing , artificial intelligence , business , quantum mechanics , operating system , programming language , physics