Open AccessIdentification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital
Author(s) -
Hazal Akbal
Publication year - 2021
Language(s) - English
DOI - 10.26650/ibr.2020.49.0070
Subject(s) - quality function deployment , analytic hierarchy process , identification (biology) , quality (philosophy) , operations management , house of quality , medicine , computer science , operations research , business , engineering , marketing , service quality , service (business) , philosophy , botany , value engineering , customer retention , epistemology , biology