Open AccessThe Effect of Service Quality on Customer Satisfaction by Moderation of Organizational Culture and Price in View of ISO/IEC 17025:2017
Author(s) -
Iswahyuningsih Iswahyuningsih,
Nilda Tri Putri,
Elita Amrina,
Alizar Hasan
Publication year - 2022
Publication title -
jurnal rekayasa sistem industri/jurnal rekayasa sistem industri
Language(s) - English
Resource type - Journals
eISSN - 2339-1499
pISSN - 0216-1036
DOI - 10.26593/jrsi.v11i1.5073.109-120
Subject(s) - service quality , customer satisfaction , moderation , business , marketing , organizational culture , quality (philosophy) , service (business) , accreditation , structural equation modeling , government (linguistics) , mathematics , management , economics , statistics , economic growth , philosophy , linguistics , epistemology