KINERJA PELAYANAN BUS TRANS MAMMINASATA DI KORIDOR 3 KAWASAN MAMMINASATA

 Bus Rapid Transit is expected to become mass transportation serving the Mamminasata agglomeration area, which includes Makassar City, Maros Regency, Gowa Regency and Takalar Regency. Efforts to realize the South Sulawesi Provincial Government program related to the implementation of the Mamminasata Bus Rapid Transit are very dependent on the services provided. This study aims to analyze the effectiveness of service performance and its effect on the movement system in Corridor 3 of the Mamminasata Region. This research method uses descriptive analysis techniques. The results of this study indicate that several service perfor-mance criteria are effective, such as service quality based on travel speed, level of fleet availability, vehicle age, low costs or affordable rates, safety or security and convenience, and timeliness of service based on travel time of each segment and service time. Whereas those that have not been effective include number of buses and fleet capacity, load factor, frequency, distance between stops, operating ratio, regularity, orderliness, accessibility, reliability, easily-accessed information, waiting time, headway, vehicle downtime, travel time, and circulation time. Keywords: Bus Rapid Transit, mass transit, service performance, movement system  Abstrak Bus Rapid Transit diharapkan menjadi angkutan massal yang melayani wilayah aglomerasi Mamminasata, yang meliputi Kota Makassar, Kabupaten Maros, Kabupaten Gowa, dan Kabupaten Takalar. Upaya mewujudkan program Pemerintah Provinsi Sulawesi Selatan terkait penerapan Bus Rapid Transit Mamminasata ini sangat bergantung pada pelayanan yang diberikan. Penelitian ini bertujuan menganalisis efektivitas kinerja pelayanan dan pengaruhnya terhadap sistem pergerakan di Koridor 3 Kawasan Mamminasata. Metode penelitian ini menggunakan teknik analisis deskriptif. Hasil penelitian ini menunjukkan bahwa beberapa kriteria kinerja pelayanan sudah efektif, seperti kualitas pelayanan berdasarkan kecepatan perjalanan, tingkat ketersediaan armada, umur kendaraan, biaya rendah atau tarif terjangkau, keselamatan atau keamanan dan kenyamanan, serta ketepatan waktu pelayanan berdasarkan waktu tempuh setiap segmen dan waktu pelayanan. Sedangkan yang belum efektif meliputi kapasitas dan jumlah armada, faktor muat, frekuensi, jarak antarhalte, rasio operasi, keteraturan, ketertiban, komprehensif, aksesibilitas, keandalan, kemudahan informasi, waktu tunggu, waktu antara, waktu henti kendaraan, waktu perjalanan, serta waktu sirkulasi. Kata-kata kunci: Bus Rapid Transit, angkutan massal, kinerja pelayanan, sistem pergerakan