Open AccessThe european foundation for quality management (efqm) model scale: a quantitative instrument
Author(s) -
Safaa Shaaban,
Mohamed A. Khalek Hassan
Publication year - 2021
Publication title -
journal of management and science
Language(s) - English
Resource type - Journals
eISSN - 2250-1819
pISSN - 2249-1260
DOI - 10.26524/jms.11.27
Subject(s) - reliability (semiconductor) , scale (ratio) , measure (data warehouse) , computer science , quality (philosophy) , foundation (evidence) , data mining , geography , power (physics) , philosophy , physics , cartography , archaeology , epistemology , quantum mechanics
The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.