Open AccessResearch on Customer Experience Management and its Implementation Framework
Author(s) -
Tong-Tong Zheng,
Qiongjie Zhou
Publication year - 2017
Publication title -
topics in economics, business and management
Language(s) - English
Resource type - Conference proceedings
ISSN - 2523-1723
DOI - 10.26480/icemi.01.2017.283.285
Subject(s) - computer science , process management , knowledge management , business