Open AccessResearch on Customer Experience Management and its Implementation Framework
Author(s) -
Tong-Tong Zheng,
Qiongjie Zhou
Publication year - 2017
Publication title -
topics in economics, business and management
Language(s) - English
Resource type - Conference proceedings
ISSN - 2523-1723
DOI - 10.26480/icemi.01.2017.283.285
Subject(s) - customer satisfaction , customer advocacy , customer retention , customer intelligence , voice of the customer , customer to customer , knowledge management , customer experience , business , customer relationship management , process management , computer science , customer delight , marketing , service quality , service (business)
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