Open AccessEVALUATION ON ONLINE LEARNING RESOURCES BASED ON CUSTOMER SATISFACTION
Author(s) -
Victor Kam Kien Wong
Publication year - 2020
Publication title -
acta informatica malaysia
Language(s) - English
Resource type - Journals
eISSN - 2521-0874
pISSN - 2521-0505
DOI - 10.26480/aim.02.2020.26.29
Subject(s) - customer satisfaction , distance education , online learning , lifelong learning , computer science , quality (philosophy) , knowledge management , business , marketing , mathematics education , multimedia , psychology , pedagogy , epistemology , philosophy
In recent years, lifelong education has become widespread in the public, contributing to explosive development of modern distance education. Meanwhile, distance learners have gradually had more and higher demands for online learning resources. Despite abundant online learning resources at present, their overall quality is relatively low and they can hardly satisfy learners’ learning demands. Based on customer satisfaction, the essay establishes evaluation indexes about online learning resources based on customer satisfaction, improves its development and proposes suggestions for improvement, which is of great theoretical and practical significance.