Open AccessEvaluation of Service Quality in a Call Center From the Employees Perspective
Author(s) -
Aysel Çetindere Filiz,
Merve Nur Atalar
Publication year - 2021
Publication title -
opus uluslararası toplum araştırmaları dergisi
Language(s) - English
Resource type - Journals
eISSN - 2528-9527
pISSN - 2528-9535
DOI - 10.26466/opus.881444
Subject(s) - servqual , service quality , reliability (semiconductor) , service (business) , quality (philosophy) , scale (ratio) , business , customer satisfaction , center (category theory) , marketing , empathy , point (geometry) , competition (biology) , quality assurance , computer science , psychology , mathematics , social psychology , geography , philosophy , ecology , chemistry , biology , power (physics) , geometry , epistemology , quantum mechanics , physics , cartography , crystallography