Open AccessFACTORS AFFECTING CUSTOMERS’ ACCEPTANCE OF THE ADOPTION OF BLOCKCHAIN TECHNOLOGY AT DONG A COMMERCIAL JOINT STOCK BANK, HUE BRANCH
Author(s) -
Dương Đắc Quang Hảo,
Trần Thái Hoà,
Nguyễn Hữu Dũng
Publication year - 2020
Publication title -
kinh tế và phát triển/nông nghiệp và nông thôn
Language(s) - English
Resource type - Journals
eISSN - 2588-1191
pISSN - 2588-1205
DOI - 10.26459/hueuni-jed.v129i5a.5728
Subject(s) - blockchain , usability , technology acceptance model , structural equation modeling , perception , risk perception , test (biology) , sample (material) , marketing , business , psychology , computer science , statistics , computer security , mathematics , paleontology , chemistry , chromatography , human–computer interaction , neuroscience , biology
This study aims to develop and test the integrative model of the factors affecting customers’ acceptance intention of the adoption of blockchain technology. Data were collected from a sample of 195 customers who have been conducting transactions at Dong A Bank – Hue branch. Samples are selected by using the systematic random sampling method. Structural equation modelling (SEM) is used to test the hypothesized relationships. The findings indicate that six out of eight tested relationships are supported. Perceived usefulness (PU) and Perceived ease of use (PEU) are the most critical factors affecting customers’ Attitude (AT). Attitude also has a direct and positive correlation to customers’ acceptance Intention (IN). Notably, Personal characteristics (PC) and Risk perception (RP) are the two most influential factors affecting Perceived usefulness. And, the Perceived ease of use factor is only affected by customers’ Self-command (SC). In general, this study contributes to enriching the existing knowledge of blockchain adoption in banks and helps banks figure out an efficient way to adopt blockchain technology.Keywords: customers’ acceptance, blockchain adoption, Dong A Bank, Hue branch