Open AccessThe role of customer service in increasing the competitive ability and competitiveness of service organizations
Author(s) -
Д. В. Акопян,
И. А. Суворов
Publication year - 2020
Publication title -
vestnik universiteta
Language(s) - English
Resource type - Journals
eISSN - 2686-8415
pISSN - 1816-4277
DOI - 10.26425/1816-4277-2020-9-54-57
Subject(s) - business , service guarantee , service (business) , service product management , marketing , service design , customer advocacy , service level objective , customer service assurance , customer retention , customer to customer , service quality , service delivery framework , process management