Open AccessINCIDENT MANAGEMENT IN ITSM USING ARTIFICIAL INTELLIGENCE
Author(s) -
А. В. Блинникова,
Ю. О. Нестерова
Publication year - 2020
Publication title -
vestnik universiteta
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2686-8415
pISSN - 1816-4277
DOI - 10.26425/1816-4277-2020-6-36-40
Subject(s) - incident management , process (computing) , computer science , quality (philosophy) , knowledge management , work (physics) , process management , it service management , business intelligence , event (particle physics) , business process , information technology , engineering management , work in process , business , engineering , information technology infrastructure library , operations management , computer security , mechanical engineering , philosophy , physics , epistemology , quantum mechanics , operating system