Open AccessQuality Management Initiatives Indispensable for Revamp Service Delivery of Academic Staff in South East Universities Nigeria
Author(s) -
Stanley U. Nnorom,
Amanze Nkemjika Ikwu
Publication year - 2020
Publication title -
european journal of social science education and research
Language(s) - English
Resource type - Journals
eISSN - 2411-9563
pISSN - 2312-8429
DOI - 10.26417/999wnp24w
Subject(s) - south east , service delivery framework , sample (material) , quality (philosophy) , test (biology) , service (business) , medical education , service quality , population , business , north east , public relations , medicine , political science , marketing , sociology , socioeconomics , environmental health , paleontology , philosophy , ethnology , chemistry , epistemology , chromatography , biology
One of the educational problems in most developing nations is the management and administration of inadequate resources budgeted to educational sector. Aim: The study sought to examine quality management initiatives indispensible for revamp service delivery of academic staff in South East universities in Nigeria. Method: Desscriptive survey research design was adopted for the purpose of the study using a sample of 1045 respondents out of the total population size of 5225 academic staff of universities in South East, Nigeria. Primary data was collected through self-administered questionnaires and a response rate of 87 percent was obtained. The instruments were validated by the experts, and statistical mean and standard deviation was used in analyzing the research questions while t-test was espoused for the hypothesis. Results and Conclusion: The study concludes that Quality management stratagem and tools has been found to be necessary in enhancing the standard of academic staff service delivery in universities in South East, Nigeria.