Open AccessORDINATORS REPRESENTATIONS ABOUT DOCTOR'S COMMUNICATIVE SKILLS
Author(s) -
Maria Tomilova,
О А Харькова
Publication year - 2021
Publication title -
azimut naučnyh issledovanij: pedagogika i psihologiâ
Language(s) - English
Resource type - Journals
eISSN - 2712-8474
pISSN - 2309-1754
DOI - 10.26140/anip-2021-1001-0068
Subject(s) - medical education , communication skills , relevance (law) , categorization , focus group , psychology , qualitative research , data collection , triangulation , perspective (graphical) , medicine , computer science , sociology , social science , cartography , artificial intelligence , political science , anthropology , law , geography
Purpose: to describe the residents’ views about the communication skills of a doctor. Research question: What are the residents' perceptions of physician communication skills from the perspective of the Calgary-Cambridge Model of Medical Consultation? Methods: Qualitative Research. The data collection method was a focus group discussion. The study used qualitative-quantitative deductive content analysis and used OpenCode 4.02 to encode and categorize text units. Analytical triangulation served as a data validation strategy. Results: The study found that residents had an idea of the communication skills required by a doctor at all stages of a medical consultation using the Calgary-Cambridge model. Informants are most knowledgeable about the skills in the "start consultation", "examination" and "explain and planning" phases. Residents' knowledge of the communication skills required by the doctor at the “information gathering” and “consultation completion” stages is virtually non-existent. Practical relevance: the research results can be used in the design of communication skills training programs in a medical university.